Accommodation

Old Point House Accommodation  Booking Terms and Conditions

Making a booking with us and important information about The Old Point House

By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these following terms & conditions: 

When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied.  Booking confirmations are subject to the availability of accommodation at the Old Point House.

Please check carefully the details of your confirmation as soon as you receive it.  You must contact us immediately if any of the details are incorrect or incomplete.

We will try to rectify any inaccuracies or accommodate any alterations you wish to make to your booking.  However, cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation of booking email, nor can we accept responsibility for inaccurate information that you have supplied to us during the booking process, including incorrect dates/rooms etc.

Your room/s are available for check in from 4pm. However, should you wish to arrive earlier and your room is not ready, we will happily take care of your luggage. We kindly request that guests check out by 10am on the day of departure to allow us to prepare the rooms for our next guests. Due to the busy nature of the pub, it is not currently possible to accommodate requests for earlier check in times or later check out times.

Please note the following:

The Old Point House is a working pub and restaurant and there may be noise from the bar and kitchen and restaurant areas and from our garden area during your stay. We also host live music and other events which may also generate additional visitors, noise, vehicles and dogs. We do not open late into the evening so you should still be able to have a restful nights sleep.

We are accessed by a tidal causeway. It is only at very high tides that the pub is cut off and this is normally only for a couple of hours. The tidal causeway can be uneven and rough due to the action of the tide/sea water and at times may be covered in parts with seaweed ! We cannot be held accountable if you are unable to access the pub or leave for a few hours due to the tide and likewise please ensure you are happy to bring your vehicle along the causeway, prior to booking, as we cannot refund rooms where you have decided access is not for you.

During the spring and summer months we can only accept bookings of a minimum of a two night stay over the weekend period.

We are located on the edge of the sea so please ensure that children, dogs and other members of your party are kept safe at all times. The beach/ estuary area can be treacherous at times due to mud and tides and we cannot be held liable for any accidents involving your party members or your vehicles.

Please be aware that we have a car parking area next to the pub which can get busy during the spring and summer. Please be aware of safety when near the car park. You are welcome to park your vehicle in our car park but The Old Point House cannot be held liable for any damage or loss to your vehicle and/or its contents.

Paying for your booking

Payment in full will be required at the time of booking. Any cancellations will be subject to a non-refundable 25% charge. Whilst this 25% non refundable charge is not currently transferable, at the discretion of senior management/The Director we may be able to transfer this non refundable charge to another chosen date. Please see our cancellation policy. Please check the different choices of rooms and any relevant add on options and ensure you choose according to your needs – e.g ensuite, dog friendly stay. Some of the additional choices may incur additional charges and this will be clear at the time of booking and payment. Again, we may not be able to assist if you have not selected the correct room choice for your needs. Please note we only have one dog friendly room, Heron.  Any additional choices during your stay such as lunch, dinner, drinks, events, etc must be paid for at the time and we are unable to operate a “tab” system.  In the event of a “ no-show” , no refund on the cost of the room or additional charges will be available.

Price changes

The Old Point House reserves the right to increase or decrease the price of unsold rooms at any time.  The price of your chosen room/s will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed.  We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of the error.  We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation and payment. 

On receipt of your email confirmation the prices quoted and confirmed by email by The Old Point House remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation. 

Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or by email to office@theoldpointhouse.wales  as soon as possible.  Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges/none refund of booking fees.

Cancellation

In order to avoid cancellation and/or non-arrival charges, guests should observe The Old Point Houses cancellation policy, which is cancellation seven days before the date of arrival. Cancellations made with at least 7 days notice will receive a refund of 75% (25% of you booking fee constitutes a non refundable charge) of the total cost of the booking. Cancellations made after this time may not be refunded at all and this will be entirely at the discretion of senior management/the director of The Old Point House.

Cancellations and changes made by The Old Point House

In the unlikely event that we are unable to accommodate a confirmed reservation it may be necessary to offer an alternative room or offer a different date choice to that selected at booking. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund in full. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.

We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our booking terms & conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.

If a guest or a member of your party behaves in a way that causes or is likely to cause danger, upset or distress to a third party or to other guests, clients and staff at The Old Point House, we are entitled, without prior notice, to curtail the stay and request that the person(s) concerned leave the premises. No refunds or return travel arrangements will be made and we will not pay any expenses or costs incurred as a result of such a curtailment.

Additional Requests
Where possible we will try to assist with special requests. All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at The Old Point House, giving reasonable advance notice. Certain special request may incur additional charges.

Medical conditions
If you or any member of your party has a medical problem or disability which may affect your stay, please contact us prior to your stay so that we can try to make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision. Please note , The Old Point House is a 16th century inn, with low ceilings, uneven surfaces and a narrow staircase, so may not be suitable for all abilities. Please ensure you check with us before completing your booking if you think this may affect you or a member of your party.  If details are not provided to us at the time of booking, we reserve the right to cancel the booking should we be unable to make appropriate provision for a specific need/needs. Please also note we are located in a reasonably rural location and reached over a tidal causeway, should a member of your party need access to medical facilities and assistance.

Circumstances beyond our control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with The Old Point House.

By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party whilst in area of The Old Point House premises and ground, this includes the car parking area. Full payment for any such damage or loss must be paid to the director of The Old Point House/Pembrokeshire Beachfood Company on demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Complaints
If you are dissatisfied with any aspect of your stay, you should bring the problem or issue to the attention of the duty supervisor at The Old Point House as soon as possible so that all reasonable efforts can be made to rectify the situation. If, for any reason, the issue cannot be resolved to your satisfaction and you wish to make a complaint, you should put it in writing and email FAO Jonathan Williams via email - office@theoldpointhouse.wales

Travel/Personal Insurance

You may wish to obtain travel/personal insurance to cover your stay at The Old Point House. It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.